1. What should I wear?

We recommend wearing warm, layered clothing appropriate for cold weather.
Thermals, insulated jackets,
and snow boots are ideal.
We also advise bringing gloves, a hat, and extra socks for added comfort.
We will provide additional gear if necessary, depending on the tour type.


2. Are the tours suitable for beginners?

Absolutely!
Our tours are designed to cater to
all skill levels.
Whether you are an experienced adventurer or a first-timer, our guides will ensure you have a safe and enjoyable experience.


3. What is the best time
to see the Northern Lights?

The Northern Lights are visible from late September to early April.
However, they are a natural phenomenon, so sightings cannot be guaranteed.
Our tours aim to maximize your chances by taking you to the best spots based on current weather and solar activity conditions.


4. How long do the tours last?

The duration of each tour varies. Most experiences last between 2 and 4 hours, including transportation and activity time. Please check the specific tour details for exact timings.


5. What happens if the weather is bad?

Safety is our top priority. In the event of severe weather, we may need to cancel or reschedule the tour. You will be notified in advance, and we offer flexible rebooking or full refunds for weather-related cancellations.


6. Can I book a private tour?

Yes, private tours are available upon request. Whether you’re celebrating a special occasion or simply want a more personalized experience, we are happy to tailor the adventure to your needs. Contact us directly to arrange your private tour.


7. Is transportation included in the tour?

For most of our tours, transportation from designated pick-up points is included.
Please check your booking confirmation or tour description for specific details about transportation.


8. Do you provide food or snacks during the tours?

Some tours include warm beverages and light snacks. For longer tours or private experiences, we can arrange a meal or additional refreshments upon request. Please inquire during booking.


9. What if I need to cancel my booking?

Cancellations can be made free of charge up to 24 hours before the tour.
For cancellations made less than 24 hours before the scheduled time, a fee may apply. Please refer to our cancellation policy for further details.


10. How do I book a tour?

You can easily book your desired tour through our website. Simply select the tour, choose your preferred date and time, and follow the checkout process. For any issues or special requests, feel free to contact us directly.


11. What payment methods do you accept?

We accept all major credit cards and other secure online payment methods through our booking platform. Payment is required at the time of booking to secure your spot.